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Privacy Policy

Mediverse Polyclinic – Website Policies

1. Privacy Policy

Mediverse Polyclinic our is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1.1 Information We Collect

We may collect the following types of information:

  • Personal details (name, phone number, email address)
  • Medical or health-related information voluntarily submitted through forms
  • Appointment requests and inquiries
  • Website usage data (IP address, browser type, device information)

1.2 How We Use Your Information

Your information is used to:

  • Respond to inquiries and appointment requests
  • Provide medical and aesthetic services
  • Improve our website and services
  • Comply with legal and regulatory requirements
  • Communicate important updates or follow-ups related to your care

1.3 Data Protection & Security

We implement appropriate technical and administrative measures to protect your personal data against unauthorized access, loss, or misuse. Access to medical information is strictly limited to authorized clinical staff only.

1.4 Sharing of Information

We do not sell or rent your personal data. Information may be shared only:

  • With healthcare professionals involved in your treatment
  • When required by UAE law or regulatory authorities
  • With trusted service providers under strict confidentiality agreements

1.5 Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion (subject to medical/legal retention laws)
  • Withdraw consent for non-essential communications

For privacy-related requests, contact us at: [mediverse053@gmail.com]

2. Medical Disclaimer

All content on this website is provided for general informational purposes only and does not replace professional medical advice, diagnosis, or treatment.

  • Medical outcomes vary from patient to patient.
  • No treatment result is guaranteed.
  • Always consult directly with a licensed Mediverse Polyclinic healthcare professional before proceeding with any treatment.

In case of a medical emergency, please contact local emergency services immediately.

3. Terms & Conditions of Website Use

By accessing or using this website, you agree to the following terms:

3.1 Use of Content

All website content—including text, images, videos, graphics, and branding—is the intellectual property of Mediverse Polyclinic and may not be copied, reproduced, or used without written permission.

3.2 Accuracy of Information

While we strive to keep information accurate and up to date, Mediverse Polyclinic does not guarantee that all content is error-free or current at all times.

3.3 User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Submit false or misleading information
  • Attempt unauthorized access to website systems

4. Appointment & Communication Policy

  • Appointment requests submitted online are not confirmed until verified by our team.
  • Mediverse Polyclinic reserves the right to reschedule or cancel appointments when medically or operationally necessary.
  • Communications via WhatsApp, email, or phone are used for coordination only and do not replace in-clinic consultation.

5. Treatment Results & Expectations Policy

  • Treatment plans are individualized and based on clinical assessment.
  • Before-and-after images shown on the website or social media are real cases, but results vary.
  • Aesthetic perception is subjective; minor variations are not considered treatment failure.
  • Revisions or adjustments may require additional visits and costs unless otherwise specified in writing.

6. Payments, Deposits & Refund Policy

  • Deposits may be required to confirm certain treatments.
  • Medical and aesthetic services are non-refundable once started, due to the customized nature of treatment.
  • Refund eligibility (if any) will be assessed on a case-by-case basis, in compliance with UAE regulations.
  • No refunds are provided for missed appointments or late cancellations.

7. International Patients Policy

For international patients:

  • Treatment plans and timelines are estimates and may change based on clinical findings.
  • Travel, accommodation, visas, and insurance remain the patient’s responsibility unless explicitly included in a written package agreement.
  • Mediverse Polyclinic is not liable for travel disruptions or delays.

8. Website Cookies Policy

Our website may use cookies to enhance user experience and analyze website traffic. By continuing to use our website, you consent to the use of cookies unless disabled in your browser settings.

9. Limitation of Liability

Mediverse Polyclinic shall not be held liable for:

  • Any indirect or consequential damages
  • Delays caused by circumstances beyond our control
  • Misuse of website information without professional consultation

10. Governing Law

These policies are governed by and interpreted in accordance with the laws of the United Arab Emirates, including regulations issued by the Dubai Health Authority (DHA).

11. Contact Information

Mediverse Polyclinic
Dubai, United Arab Emirates
📧 Email: [info@mediversepolyclinic.com]
📞 Phone / WhatsApp: [+971545305002]